Terms & Conditions

In Shape Mummy Pty Ltd (ABN 42 612 031 008), P.O. Box 1259 Paradise Point, Queensland, Australia 4216 is an online weight loss and wellness company that provides its customers weight loss products and services.  

In Shape Mummy Health Shakes

Delivery Policy 

We deliver our products using Australia Post. Shipping costs are a flat rate of $9.95 and will be added to the order total before checkout. Free Shipping is available on Special Offers. Orders are dispatched the next working day after you place your order. Delivery times are estimated between 2 and 7 working days, depending on your location in Australia. However if goods are unavailable you will be notified that delivery will take a little longer. 

For monthly Auto Delivery your shake/s will be dispatched once a month from the date you placed your order. Unless modified by you on our website, the credit card used to set up the initial Auto Delivery will be charged for subsequent orders. Subsequent orders will not be charged until they are dispatched.

In Shape Mummy ships products Australia wide, however at this time we do not accept international orders through our website. Please contact us at support@inshapemummy.com to enquire about a special order.

If you wish to query a delivery please contact us at support@inshapemummy.com

Refund & Returns 

If for any reason you are not completely satisfied with your In Shape Mummy Health Shake purchase we will give you a 30 day money-back guarantee, excluding postage costs, from the time you receive the goods. Please email us at support@inshapemummy.com within that time if you are not satisfied with your purchase so that we can resolve any problems and post the used and empty packaging to In Shape Mummy at PO Box 1259 Paradise Point, Queensland 4216.

This refund policy does not apply to goods which have been damaged after delivery, or if any attempt has been made to alter the product. Postage costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. In Shape Mummy will not be responsible or parcels lost or damaged in transit if you choose not to insure.

 

Cancellation of Auto Delivery

You can cancel your Auto Delivery at any time and there is no minimum time period. To cancel your Auto Delivery please email support@inshapemummy.com

 

Security Policy

In Shape Mummy uses Paypal and the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for millions of online business across 120 countries, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using Paypal or the Stripe gateway are secured payments.

- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by In Shape Mummy or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within Stripes bank-grade data centre, further protecting your credit card data.
- Stripe is an authorised third party processor for all the major Australian banks.
- Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by In Shape Mummy.

For more information about eWAY and online credit card payments, please visit www.stripe.com/about

 

Privacy Policy

Introduction

In Shape Mummy regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all In Shape Mummy users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact support@inshapemummy.com

Collection of Information

In order to use the In Shape Mummy website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by In Shape Mummy is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from In Shape Mummy customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at support@inshapemummy.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at support@inshapemummy.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

In Shape Mummy uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at support@inshapemummy.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

In Shape Mummy may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

In Shape Mummy does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the In Shape Mummy site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.inshapemummy.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Disclaimers

Results may vary between individuals based on your exercise, diet and other factors. Please consult with your medical professional before starting any weight loss or exercise program. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time. The content on this website is not intended to replace the advice of a medical professional. The website is not intended to be used to diagnose, treat, cure or prevent any medical condition (including any mental health conditions) or for any therapeutic purposes. The material on this website is intended only to provide a summary and general overview on matters of interest.

If you experience faintness, dizziness, pain or shortness of breath at any time while exercising you should stop immediately. You acknowledge that the service that we provide on this website is an information service only, and that you are solely responsible for (at your own discretion) following (or not following) any exercises that we provide. Our service does not include any supervision or monitoring of your activity, and we are not responsible for any injuries that you may suffer as a result of the exercise program or regime.
This website and the information contained within it is subject to continuous change and although we attempt to ensure the content is correct and current we do not guarantee its currency nor correctness due to delays, errors and omissions which may occur.

To the maximum extent permitted by law, In Shape Mummy takes no responsibility whatsoever to you or anyone else for any loss or damage suffered as a result of or in connection with the use of this website or any of its content. This includes, but is not limited to, the transmission of any computer viruses and any subsequent constructive loss which may occur. We recommend that prior to downloading any files, photos or articles, an appropriate virus check should be conducted.

In Shape Mummy provides links to other sites for your convenience, however we take no responsibility as to the accuracy or currency of information on those sites. We do not endorse any information, goods or services referred to within the sites and our provision of links should not be taken to be an endorsement.

In Shape Mummy authorises printing of content for personal use only and, all other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law).

 

Customer Service 

If you have any queries please contact support@inshapemummy.com or In Shape Mummy, PO Box 1259 Paradise Point, Queensland 4216.